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COVID-19 Customer Update

COVID-19 Economic Impact Payments (Stimulus Checks) - updated Dec 30, 2020

The second round of stimulus checks, or Economic Impact Payments (EIP), have begun to be distributed to assist Americans as they cope with the financial impacts from the COVID-19 pandemic. The Consolidated Appropriations Act, 2021, was signed into law on December 21, 2020. The US government will be distributing deposits and checks, but the funds will not be available until the official payment date - Monday, January 4, 2021

Carson Community Bank is working diligently to answer all of your questions and we appreciate your patience as we are experiencing a surge in call volume. EIPs are automatic and Carson Community Bank does not control the timing of economic impact payments. We encourage our customers to sign up or log in to our Online Banking or CCB Mobile app to check the status of their accounts. You can access our online banking by clicking 'Login' in the top right hand corner of this webpage. Or, you can download our CCB Mobile app for your Apple or Android device at:


Frequently Asked Questions

When can I expect to receive my Economic Impact Payment (EIP)? The official payment date of the second round of economic impact payments is Monday, January 4. Initial direct deposit payments may begin arriving as early as today for some and will continue into next week. Paper checks will begin to be mailed today, Wednesday, December 30.

How can I see if the EIP has been deposited into my account? The quickest way for customers to see if the EIP has been deposited into their account is to log in or sign up for Online Banking or download our CCB Mobile app.

Why can I see the deposit but not access the funds? If you receive a direct deposit, you may see the funds in your account but it is dated for January 4 and will not be available until that date.

What if I don't see a deposit in my account today? EIP distribution will occur over the next week, up to January 4. We encourage customers to review their account through our online banking or CCB mobile app.

Who is eligible to receive a stimulus check?  Generally, U.S. citizens and resident aliens who are not eligible to be claimed as a dependent on someone else’s income tax return are eligible for this second payment. Eligible individuals will automatically receive an Economic Impact Payment of up to $600 for individuals or $1,200 for married couples and up to $600 for each qualifying child.  Generally, if you have adjusted gross income for 2019 up to $75,000 for individuals and up to $150,000 for married couples filing joint returns and surviving spouses, you will receive the full amount of the second payment. For filers with income above those amounts, the payment amount is reduced. 

Will I receive a paper check or a debit card? For those who don't receive a direct deposit by early January, they should watch their mail for either a paper check or a debit card. To speed delivery of the payments to reach as many people as soon as possible, the Bureau of the Fiscal Service, part of the Treasury Department, will be sending a limited number of payments out by debit card. Please note that the form of payment for the second mailed EIP may be different than for the first mailed EIP. Some people who received a paper check last time might receive a debit card this time, and some people who received a debit card last time may receive a paper check. IRS and Treasury urge eligible people who don't receive a direct deposit to watch their mail carefully during this period for a check or an Economic Impact Payment card, which is sponsored by the Treasury Department's Bureau of Fiscal Service and is issued by Treasury's financial agent, MetaBank, N.A. The Economic Impact Payment card will be sent in a white envelope that prominently displays the U.S. Department of the Treasury seal. It has the Visa name on the front of the Card and issuing bank, MetaBank, N.A. on the back of the card. Information included with the card will explain that this is your Economic Impact Payment. More information about these cards is available at EIPcard.com. 

Where can I get more information? For more information about Economic Impact Payments and the 2020 Recovery Rebate, key information will be posted on IRS.gov/eip. Later this week, you may check the status of your payment at IRS.gov/GetMyPayment. For other COVID-19-related tax relief, visit IRS.gov/Coronavirus.

You can also read the December 20, 2020, IRS press release at: https://www.irs.gov/newsroom/treasury-and-irs-begin-delivering-second-round-of-economic-impact-payments-to-millions-of-americans


Beware of Stimulus Check Scams

We urge customers to beware of scams to steal your personal and financial information. The IRS will not contact you via phone call, text, email, or social media to ask you for your personal or financial information. Beware of emails with links or attachments claiming to be related to or have special information about economic impact payments.



Updated June 2020
Health and safety remain our top priorities as we navigate the evolving situation with COVID-19. We are committed to providing excellent customer service through all necessary precautions to keep our customers and employees safe.

Effective Monday June 15, all of our branch lobbies will be open to the public. We look forward to seeing our customers and neighbors.

What to Expect When Visiting our Lobbies
  • If you have been exposed to the coronavirus, have a fever, or are exhibiting symptoms, we kindly ask that you use the drive through.
  • At our Stilwell and Westville branches we will have a staff member monitor the entry for safety and cleanliness.
  • In Stilwell, customers will need to enter the lobby through the south entrance. The north entrance on Division Street (main street) will be closed.
  • Face masks are encouraged, but not required. If you are wearing a mask, we will be respectfully asking you to verify your identity prior to entering the lobby. (we are a bank, ya know)
  • Hand sanitizer will be available for use prior to entering the bank.
  • We ask that you practice social distancing by staying six feet away from other customers and employees. You will notice floor decals six feet apart in front of our teller lines.
  • We are discouraging hand shakes and hugs, but offering smiles and excellent customer service.

We encourage customers to continue to use all of your available tools for self-service banking: online and mobile banking, call support, and ATMs for your convenience:

  1. Online Banking – if you do not have an online banking account, click enroll from the online banking home page. You can also download our CCB Mobile app to your Apple or Android devices.
  2. You can visit any of our ATMs or locate an Allpoint ATM
  3. Email customerservice@carsoncommunity.bank for assistance
  4. You can contact customer service at 918.696.7745: Monday-Friday: 7:30am – 6:00pm & Saturday: 9:00am – Noon

Our drive through lanes will be open at all branches and continue to offer enhanced services for those that do not want to come into the lobby. Please visit our branch hours page for drive through hours.

We have been around for over 100 years and will be around for 100 more. Your health and financial safety are our top priorities. Thank you for your business and allowing us to serve you!